Return & Refund Policies.
(i) Return Policy. Unless the Product information page states that a Product is a Final Sale, Company will accept returns only in accordance with the Return Procedures below. If a Product is a Final Sale, then the sale is final and no returns will be accepted. Provided that Company confirms that your Product was not a Final Sale and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that we will issue you a refund in the amount charged for the applicable Product; provided that the amount will not include the applicable Delivery Fee, which is nonrefundable. If store credit is offered, it may only be used for future purchase of Products on the Site (excluding gift cards) and are not transferable.
(ii) Exchanges. We do not accept any Product exchanges.
(iii) Damaged Products. If the Product arrives damaged or not substantially as described on the Product information page (“Damaged Product”), Company will accept returns for a full refund only in accordance with the Return Procedures below. Provided that Company confirms that your Product was a Damaged Product and was returned in accordance with the Return Procedures below, your sole and exclusive remedy is that (a) we will issue a refund to your credit card in the amount charged for the Damaged Product (if your credit card has already been charged for the Product) or (b) we will not charge your credit card for the Damaged Product. The refunded amount will include the applicable Delivery Fee.
(iv) Return Procedures. The following sets forth the required “Return Procedures”:
Thank you for shopping Discover Talking Pen!
If you are not completely satisfied with your purchase, our job is not done yet!
Please note that returns and exchanges cannot be handled through social media. In order to make a return or exchange, you must email our Customer Delight team before starting your return. Failure to properly follow our return or exchange protocols may result in an inability to return or exchange your product and an inability to provide any refund.
Also note that Discover Talking Pen CANNOT provide refunds for orders made through Amazon.com. If you ordered through Amazon, YOU MUST CONTACT AMAZON TO RETURN YOUR PURCHASE.
Customer Delight contact information: support@DiscoverTalkingPen.com
All returned Products must be unused and returned in accordance with the instructions received from contacting customer service at support@DiscoverTalkingPen.com. You are solely responsible for the cost of shipping the returned Product. All Products not returned in accordance with the Return Procedures shall be sent back to you and no credit or refund will be issued.
You have 100 calendar days to return your Discover Talking Pen from the date of delivery. We recommend using your Discover Talking Pen for at least 90 days to fully test out the impact our material can have on your child’s learning. For recommendations on how to make your experience better, please contact us using the information below or check out our website!
To be eligible for a return, your Discover Talking Pen must be clean and undamaged.
Books and other products:
You have 30 calendar days to return your Discover Talking Pen Books and other products from the date of delivery. To be eligible for a return, your Discover Talking Pen Books and other products must be clean and undamaged.
Your purchase will be refunded as your original form of payment once the return is confirmed.
Please note that returns cannot be handled through social media. In order to make a return or exchange, you must email our Customer Delight team.
You can contact us here: